PrivyPulse is your private feedback channel: invite clients to share candid thoughts directly with you, catch issues before they turn into public reviews, and build lasting loyalty through continuous improvement.
Quick, private feedback after each visit or appointment
Real-time alerts when something goes wrong
Weekly insights & trend summaries to guide improvement
Why It Matters
Public reviews capture only extremes (5★ or 1★) and offer little detail
Most clients leave quietly without telling you why they won’t return
Without private feedback, you can’t fix issues until they become costly
Pricing
€20/month per location — Simple monthly pricing. No contracts, cancel anytime.
## How It Works1. Invite clients to share feedback after each visit or purchase using email or SMS.
2. Clients complete a quick, private survey on any device.
3. Happy clients are directed to public review sites to boost your ratings.
4. Unhappy clients’ feedback stays private, giving you a chance to resolve issues and earn them back.
5. Track trends and insights through your dashboard to continuously improve.
## Why Private Feedback MattersMost customer feedback today is scattered across public reviews and social media, making it hard to get the full picture. A private feedback channel lets you hear directly from clients so you can act quickly and build loyalty.- Manage feedback across all channels. With a unified feedback system, you can monitor reviews, surveys and social comments in one place and gain data-driven insights to improve customer experience.
- Measure satisfaction and loyalty. Feedback tools help your team understand customers better and measure satisfaction, which supports digital transformation.
- Collect feedback proactively. Gather insights through surveys, comments and ratings, then act before problems become public.
- Drive growth through customer experience. Customer-centric companies are more profitable and people are willing to pay more for a great experience.
## Key Features- Multi-channel collection: Send feedback invitations by email, SMS or QR codes, and let customers respond on any device.
- Real-time alerts & analytics: Get notified when something goes wrong and visualize trends with dashboards and reports.
- Automatic routing: Positive feedbackers are prompted to leave public reviews; critical feedback is sent privately to your team.
- CRM integration: Connect with your customer database to automatically send surveys and track responses.
- GDPR & privacy compliant: Data is stored securely and customers’ identities remain anonymous unless they choose to share.
- Simple setup & support: Get started in minutes with no coding required and access support whenever you need it.